If you are unsatisfied with your product for any reason you will have a 60-day period starting with the day the order was placed and purchased to return the product and request a refund. You may return any product purchased on lungvicks.com in accordance with the steps below:
Step 1:
Make sure you are still within the 60-day period starting with the day the order was placed and purchased. To remember the purchase date, please check your order confirmation email.
Step 2:
Send an email to our support team at support@neuropentin.com and tell them you are not fully convinced by the benefits of the product. Please add “Refund Request” in the subject line of your email to ensure your refund request gets priority.
Step 3:
Send all the bottles back to us (no matter if they are empty or not) at the address below. It doesn’t matter if the bottles are opened or not. Insert a note with your full name, email, and order ID (optional) so your order can be located and processed with priority.
As long as you sent back ALL the bottles and the packing slip, you can rest assured the refund will be processed in only a few days after we receive your package.
Please keep in mind that we do not cover the return shipping costs.
Return address:
NeuroPentin Returns
19655 East 35th Drive, Suite #100
Aurora, CO 80011
United States
Step 4:
Be patient, we will process your refund as soon as we get your package, and we will send you an email to let you know it has been done. It may take a while for your refund to appear on your credit card statement, depending on your bank or credit card company. The processing time is between 5 and 10 days.